Frequently Asked Questions

How much does it cost to use Real-Time Fraud Alerts?

BCFCU does not charge for this service. However, standard text message and data rates assessed by your mobile carrier may apply. Please check with your mobile carrier to ensure that you have 'text messaging' on your monthly mobile phone plan.

How do I register for Real-Time Fraud Alerts?

  1. Click 'Register Here'
  2. Enter the requested information
  3. Click submit

What mobile carriers currently participate in Real-Time Fraud Alerts?

T-Mobile, Verizon Wireless, AT&T, Sprint, Interop - Appalachian Wireless, US Cellular Corp®, Cincinnati Bell, Boost Mobile, Cricket Communications, Nextel Communications, Virgin Mobile USA, ALLTEL Communications Inc.

How long should it take to receive a text message (SMS)?

Typically, responses arrive within a minute, but timing may vary.

I enrolled in the service online and never received a text message to complete my registration?

Your mobile phone may be blocked from receiving third-party text messages. Check with your carrier and ask them to remove the block from your phone.

What if I do not have text messaging?

Text messaging is required for this service. If your mobile phone is able to send and receive text messages, but you do not subscribe to this service, you will need to contact your mobile phone provider to add a text messaging feature to your phone plan.

If I am traveling outside of the U.S., can I receive text message alerts?

Messages can only be sent via U.S. carriers and will only be receivable in the U.S. Some messages on U.S. carriers may be received while traveling; however it will depend on that carrier's coverage area.

Are the text commands case-sensitive?

No. Commands can be sent as upper-case, lower-case or a mixture of both.

Can I receive text alerts on multiple phone numbers?

No. Only one mobile phone number can be linked to a single card number.

What do I need to do if my mobile phone number changes?

In order to receive alerts to your new number, you will need to re-register your new mobile number.

Why do I receive multiple messages with Pg1/2, Pg2/2?

Text messages are unique in that they can only hold 160 characters. Some commands require multiple messages to return all of the necessary information.

Is this service safe and secure?

Yes. Our first priority is to protect your personal information. We never ask for your account number, personal identification or other personal information. If you ever receive a text message asking for your member number, account numbers or other personal information, please do not respond.

How do I unsubscribe?

When a fraud text alert is received for transaction verification you can text "STOP" to 59314 to permanently cancel this service. You will receive an opt-out confirmation.
© 2016 Burbank City Federal Credit Union.