Print Page Text Size Decrease text size Increase text size

Frequently Asked Questions

How much does it cost to use this service?

Silicon Valley Bank does not charge for this service. However, standard text message and data rates assessed by your mobile carrier may apply. Please check with your mobile carrier to ensure that you have 'text messaging' on your monthly mobile phone plan.

How do I register?

  1. Click 'Register Here'
  2. Enter the requested information
  3. Select any alerts you would like to receive
  4. Click submit

What carriers currently participate in this service?

T-Mobile, Verizon Wireless, AT&T, Sprint, Interop - Appalachian Wireless, US Cellular Corp®, Cincinnati Bell, Boost Mobile, Cricket Communications, Nextel Communications, Virgin Mobile USA, ALLTEL Communications Inc.

How long should it take to receive a text message (SMS)?

Typically, responses arrive within a minute, but timing may vary.

I enrolled in the service on-line and never received a text message to complete my registration?

Your mobile phone may be blocked from receiving third-party text messages. Check with your carrier and ask them to remove the block from your phone.

What if I do not have text messaging?

Text messaging is required for this service. If your mobile phone is able to send and receive text messages, but you do not subscribe to this service, you will need to contact your mobile phone provider to add a text messaging feature to your phone plan.

If I am traveling outside of the U.S., can I receive text message alerts?

Messages can only be sent via U.S. carriers and will only be receivable in the U.S. If you live outside of the U.S., you will need to specify an email address to begin receiving alerts to that email address.

Are the text commands case-sensitive?

No. Commands can be sent as upper-case, lower-case or a mixture of both.

Can I add multiple phone numbers?

Yes. You will be able to add multiple numbers by adding them in your Personal Preferences.

If my mobile phone number changes, what do I need to do?

In order to receive alerts to your new number, you will need to re-register your new mobile number by contacting us at 1-866-553-3481.

What if my card is lost or stolen?

If your card is lost or stolen, your newly re-issued card will automatically be enrolled to receive text messages about potential fraudulent activity.

Why do I receive multiple messages with Pg1/2, Pg2/2?

Text messages are unique in that they can only hold 160 characters. Some commands require multiple messages to return all of the necessary information. For example, 'HIST' for account history will most likely have extra information where your message will result into 2 messages.

Is this service safe and secure?

Yes. Our first priority is to protect your personal information. We never ask for your account number, personal identification or other personal information. If you ever receive a text message asking for your member number, account numbers or other personal information, please do not respond.

How do I unsubscribe?

Send a text that says STOP to 782898. You will receive an opt-out confirmation.
You can also unsubscribe to this service by calling card services at 1-866-553-3481.